The "always on" computer

At one of the early company All Hands meetings sometime during my time at Amazon (1997-2004), during employee Q&A for Jeff Bezos, someone asked him what change in the world might have the largest positive impact on Amazon's business (I don't remember the exact phrasing of the question, but it was along those lines).

I'll never forget his response, which seemed really strange to me at the time. He said the thing that would be the biggest game changer was an "always on computer." Kids these days may not remember this, but back then we all worked on laptops or desktops that booted Windows, and each time you turned a computer on it took a really long time before they were ready to use, on the order of minutes. My usual morning ritual at Amazon was to boot my computer and then go grab a drink from the break room to make use of the wait.

We were all highly attuned to any friction in the shopping process, but my mind gravitated to all the downstream pain points in ecommerce like shipping fees and delivery transit times. Bezos, as always, was already working far beyond that, thinking back upstream, to the near future.

With an always on computer, he explained, you could turn it on like a television or a light bulb and it would just be on, immediately, which might be possible if the computer was mostly running off of RAM (yes, this was the age before SSD's, which I guess he also saw coming). This would get more people online more often, growing the potential market for Amazon shoppers, who had to be online to access our store.

Of course, I think he'd even admit that he had no idea the "always on" computer would take the form of a smartphone connected to a cellular network. Not only do these computers turn on instantly, they're actually almost never off. What's more, they're not just always on but always connected.

I don't know if Amazon All-Hands meetings these days are still as interesting as they were in the old days, but I wish I had written down Jeff's response to the most interesting questions from the ones I attended. He dropped enough wisdom in those Q&A sessions to make for a succinct and brilliant business book.

Tower of Babel

It's been a long time since I've written, and I'm out of shape. Let's go long for this one, to make up for lost time.

This first real post of 2017 has to acknowledge the year that just concluded, which still lingers in the mind like an unwelcome houseguest who vomited on the carpet and is still passed out on the living room sofa the next morning

To begin, let's pull out two responses to the Edge annual question 2017 edition which asks "What scientific term or concept ought to be more widely known?"

The first response is from Eric Weinstein, who nominates Russell Conjugation, a term with which I'm indeed unfamiliar, and one which plays into my weakness for fascinating concepts with cryptic names.

Russell Conjugation (or “emotive conjugation”) is a presently obscure construction from linguistics, psychology and rhetoric which demonstrates how our rational minds are shielded from understanding the junior role factual information generally plays relative to empathy in our formation of opinions. I frequently suggest it as perhaps the most important idea with which almost no one seems to be familiar, as it showed me just how easily my opinions could be manipulated without any need to falsify facts.
 
...
 
The basic principle of Russell Conjugation is that the human mind is constantly looking ahead well beyond what is true or false to ask “What is the social consequence of accepting the facts as they are?”  While this line of thinking is obviously self-serving, we are descended from social creatures who could not safely form opinions around pure facts so much as around how those facts are presented to us by those we ape, trust or fear. Thus, as listeners and readers our minds generally mirror the emotional state of the source, while in our roles as authoritative narrators presenting the facts, we maintain an arsenal of language to subliminally instruct our listeners and readers on how we expect them to color their perceptions. Russell discussed this by putting three such presentations of a common underlying fact in the form in which a verb is typically conjugated:
 
I am firm. [Positive empathy]
You are obstinate. [Neutral to mildly negative empathy]
He/She/It is pigheaded.  [Very negative empathy]
 
In all three cases, Russell was describing people who did not readily change their minds. Yet by putting these descriptions so close together and without further factual information to separate the individual cases, we were forced to confront the fact that most of us feel positively towards the steadfast narrator and negatively towards the pigheaded fool, all without any basis in fact.
 

The next concept in the recipe is coalitional instincts, nominated by John Tooby. Forming coalitions was one of the skills that elevated homo sapiens to the top of the animal kingdom.

Every human—not excepting scientists—bears the whole stamp of the human condition. This includes evolved neural programs specialized for navigating the world of coalitions—teams, not groups. (Although the concept of coalitional instincts has emerged over recent decades, there is no mutually agreed term for this concept yet.) These programs enable us and induce us to form, maintain, join, support, recognize, defend, defect from, factionalize, exploit, resist, subordinate, distrust, dislike, oppose, and attack coalitions. Coalitions are sets of individuals interpreted by their members and/or by others as sharing a common abstract identity (including propensities to act as a unit, to defend joint interests, and to have shared mental states and other properties of a single human agent, such as status and prerogatives).  
 
Why do we see the world this way? Most species do not and cannot: Even those that have linear hierarchies do not: Among elephant seals, for example, an alpha can reproductively exclude other males, even though beta and gamma are physically capable of beating alpha—if only they could cognitively coordinate. The fitness payoff is enormous for solving the thorny array of cognitive and motivational computational problems inherent in acting in groups: Two can beat one, three can beat two, and so on, propelling an arms race of numbers, effective mobilization, coordination, and cohesion.
 

As with so many things in life, a source of strength is also the root of weakness. They can be a great people, Kal-El, but not if they keep ganging up on each other for no reason other than to feel the psychological comforts of being in an in-group.

This raises a problem for scientists: Coalition-mindedness makes everyone, including scientists, far stupider in coalitional collectivities than as individuals. Paradoxically, a political party united by supernatural beliefs can revise its beliefs about economics or climate without revisers being bad coalition members. But people whose coalitional membership is constituted by their shared adherence to “rational,” scientific propositions have a problem when—as is generally the case—new information arises which requires belief revision. To question or disagree with coalitional precepts, even for rational reasons, makes one a bad and immoral coalition member—at risk of losing job offers, her friends, and her cherished group identity. This freezes belief revision.  
 
Forming coalitions around scientific or factual questions is disastrous, because it pits our urge for scientific truth-seeking against the nearly insuperable human appetite to be a good coalition member. Once scientific propositions are moralized, the scientific process is wounded, often fatally.  No one is behaving either ethically or scientifically who does not make the best-case possible for rival theories with which one disagrees. 
 

You can see where I'm headed with all of this, especially if you're still staggering out of 2016 like a boxer regaining consciousness after being knocked out. "What happened?" you can read on every fighter's lips as they open their eyes and blink at the concerned faces looking down at them on the canvas. "What happened?!" asked a dazed populace after Election Day 2016.

Our next POTUS, whether wittingly or not, weaponized Russell Conjugation and our coalitional instincts and performed a jiu-jitsu toss on his opponents, leaving much of the country wondering whether winner-take-all elections for the Presidency are a good thing in a country so evenly divided.

It seems darkly appropriate, in this Internet age, that a troll is now occupying arguably the most powerful seat in the world. It's a miracle of the worst kind that someone can openly flout nearly every convention of human decency and civility, not to mention statecraft, and walk about untouched. Something's rotten in the state of Denmark alright, but no play is needed to catch the conscience of this king. It's somewhat of a miracle how every Tweet of his sifts the same factions apart; one side screams in disgust and disbelief, the other piles on with glee. Let's call that technique of tweeting the Trump Conjugation. Sad!

Many claim the internet creates filter bubbles, but I believe the mechanism by which the Internet amplifies tribalism doesn't work the way most people describe it. The common explanation is that we form networks with like-minded people and only hear the opinions of those who agree with us, reinforcing our narrow world views.

My belief is that the Internet has increased our exposure to diverse viewpoints, including those from oppositional tribes. I suspect everyone who uses the Internet regularly encounters more diverse opinions, in absolute terms, than prior to the rise of the Internet, and there is research (PDF) to support this. Our information diet is more diverse now, and as opposed to the age before social media or even the Internet itself, we're exposed to more opinions that both strongly confirm AND counter our beliefs.

This shouldn't be so surprising or counterintuitive. Instant access to lots of information is what the Internet excels at better than any medium in history.

In fact, ask many and they'll admit they yearn for the more peaceful age before they were made aware of how those in other tribes thought. The sliding scale of horror starts, relatively harmlessly, with a Facebook post from a friend you didn't realize was a staunch Republican, or an email forward from an uncle still subscribing to a casual racism acceptable in an earlier generation when his views hardened. Maybe it's a segment from Fox News which is, yes, only seen because it's excerpted on The Daily Show, but seen all the same. How can people think this way?

Move up one notch on the scale of horrors and you might find the vitriol in online comment threads attached to articles and op-eds, which one sometimes scans out of some misplaced optimism and which stuns you with the sudden violence of a drive-by-shooting. Pull on that thread of toxicity even further and you may end up encountering direct harassment on services like Twitter. In the pre-Internet age, I don't recall every having such fine-grained resolution on the opinions of the opposition. What many call a filter bubble might just be psychic defensive shields.

The pre-Internet age actually felt much more like a filter bubble, one in which we had a comforting if illusory feeling of kinship with our fellow citizens. Many signal their cosmopolitanism by decrying life in the filter bubble, but what few of those admit is that life outside the filter bubble is a brutal wasteland (minus the poetic language of a Cormac McCarthy, who might be the only one to stare into the abyss of 4chan and find in there a new bogeyman to rival Anton Chigurh for pure nihilism).

[Many disagree and still hold resolutely to the thesis that the internet has cocooned us in filter bubbles, and I'm open to that argument if supporters bring data to the table rather than just their own anecdotal impressions. If there was ever a year that should have made us all suspicious of our feelings about what was happening, 2016 was it. Anecdotal journalism is not inherently good or bad, and that is its fundamental weakness.]

What should terrify us, and what may be the real and deeper problem, is how we reacted to this explosion in diverse thought and information which the Internet unlocked. The Utopian dream was that we'd rethink our hypotheses in the face of all the new ideas and conduct rational debates like civilized adults. A more informed populace would be a wiser one.

Instead, we've regressed, forming teams and grabbing stones to hurl at each other like primates. Welcome to the jungle. 2016 felt like a Hobbesian anarchy of ideological warfare, and it's turned Twitter into a bar where drunken brawls break out every few minutes. It's a downward spiral of almost insufferable negativity from which Twitter may never recover, exacerbated by a 140 character limit of which one side effect is that even reasonable people sound smug. The English language is capable of nuance, but not often in 140 characters, another reason Twitter's absolute refusal to update that outdated rule is so short-sighted.

In contemplating 2016, I went back and reread the myth of the Tower of Babel. Here's the story from the King James edition (source: Wikipedia):

1. Now the whole world had one language and a common speech. As people moved eastward, they found a plain in Shinar and settled there.
 
2. They said to each other, “Come, let’s make bricks and bake them thoroughly.” They used brick instead of stone, and tar for mortar.
 
3 And they said, “Come, let us build ourselves a city, and a tower whose top is in the heavens; let us make a name for ourselves, lest we be scattered abroad over the face of the whole earth.”
 
4 But the Lord came down to see the city and the tower which the sons of men had built.
 
5 And the Lord said, “Indeed the people are one and they all have one language, and this is what they begin to do; now nothing that they propose to do will be withheld from them.
 
6 Come, let Us go down and there confuse their language, that they may not understand one another’s speech.”
 
7 So the Lord scattered them abroad from there over the face of all the earth, and they ceased building the city.
 
8 Therefore its name is called Babel, because there the Lord confused the language of all the earth; and from there the Lord scattered them abroad over the face of all the earth.
— Genesis 11:4–9[10]
 

So much in one short story, beginning with the recognition of the power of language to produce coordinated action, with which mankind would be capable of anything. As God phrased it, "nothing that they propose to do will be withheld from them." (it's not ironic but intentional that I pull this reference from Wikipedia, one of the modern examplars of coordinated human action). Language and money are among mankind's greatest creations, allowing for trust and coordinated action never possible previously.

Then The Tower of Babel story concludes with the division of mankind all over the Earth, a succinct metaphor for the rise of tribalism, with all its benefits and ills.

What's worth reconsidering is the causality outlined in the second half of the story. Babel (root of the word babble) claims that in giving humans different languages, he fractured humans into rival tribes incapable of coordinating with each other.

What if the causality is mistaken? What if, even when we share the same language, we cannot, will not, understand each other? That's what 2016 felt like. Russell Conjugation might be a design flaw of the English language. Even among all of us who speak English, even when we're watching the same data, whether it's video or text or economic charts, we can't seem to agree. If differences in language are what divide us, translation is a solution. But if even a common language can't overcome our tribal instincts or our mood affiliation, the solution is not as clear.

Speaking of mood affiliation, Steven Pinker, in an interview with Tyler Cowen, wondered:

I’m hoping that naming and shaming and arguments will give free speech a greater foothold in academia. The fact that academia is not the only arena in which debates are held, that we also have think tanks and we also have a press. We also have the Internet.
 
How we could set up the rules so that despite all of the quirks of human nature — such as intellectual tribalism — are overcome in our collective arena of discourses is, I think, an absolutely vital question, and I just don’t know the answer because we’re seeing at the same time — there was the hope 20 years ago that the Internet would break down the institutional barriers to the best ideas emerging.
 
It hasn’t worked out that way so far because we have the festering of conspiracy theories and all kinds of kooky beliefs that somehow the Internet has not driven out, but if anything has created space for. How we as a broader culture can tilt the rules or the norms of the expectations so that if you believe something that’s false, eventually you’ll be embarrassed about it, I wish I knew. But that’s obviously what we ought to be striving for.
 

I wish I knew, too.

Plenty of much smarter people fear Artificial Intelligence, I don't know where I fall on that debate. However, I'm firmly in the camp of hoping cars learn to drive themselves, that they'll far surpass humans in improving the safety of our roads. But if replacing human fallibility with AI is a path to social good in driving, why not elsewhere?

Humans are capable, at their peak, of being very rational thinkers. But what's concerning for the world is how rarely we operate at the limits of our potential, and in how many contexts we become irrational, or even complete idiots. AI can take many of the best aspects of human logic and scale them, make them reliable.

Some of the best CEO's I've encountered in my life, the Jeff Bezos and Mark Zuckerberg's of the world, are capable of being rational a much higher percentage of the time than the average person. They seem far less susceptible to the usual cognitive biases. When I say someone thinks like a computer, many interpret that as an insult, whereas I see it as a supreme compliment. This is why most middle managers may someday be replaced by AI.

Too much of our pop culture, especially Hollywood, venerates human emotion, despite its often crippling effect on our thinking. Nothing's wrong with that, but very few movies have the courage to follow rational thought to its extremes without softening it with some signs of humanity (read: frailty). The closest pop culture icons of rational thinking that leap to mind are Sherlock Holmes and House, the latter of which was based on Sherlock Holmes (Holmes --> Home --> House), and Spock of Star Trek. Watch enough movies about them, however, and there is always a moment where each of these characters learns about the virtues of love and humanity from Watson or Captain Kirk or another of the less rational around them.

Why pull the punch? If Spock had to confront the trolley problem, he should by all accounts save the lives of the five over the lives of the one, even if the one were his friend Kirk (I'm conveniently leaving out the option in which Spock takes Kirk's place on the train tracks, because Hollywood would, of course, choose that route). We should applaud that, but are human so we shudder.

Which leaves Us versus Them. The darker side to coordinated human action. Us versus them is so powerful a force that confronting it can feel demoralizing. It is everywhere. Even an artificial construct like sports can set people against each other in ways that incite violence. This leaves us a challenge, one which is writ small in corporate environments. How do you turn zero sum games into positive sum games? Because if you can't, perhaps we're doomed to duke it out for eternity.

Two minor pop culture spoiler alerts here, for those who haven't ready through The Dark Forest (book two of The Three Body Problem trilogy, which I just finished today and which has left me giddy to dive into the concluding book) and Watchmen, by Alan Moore and Dave Gibbons (without thinking too deeply, it's likely my favorite graphic novel of all time). If you haven't read those two, this post ends here for you, though if you've read the Watchmen and not The Dark Forest then perhaps you won't mind a minor spoiler.

The Dark Forest's entire story hinges on two axioms of cosmic sociology, described early in the book in a somewhat casual conversation:

“First: Survival is the primary need of civilization. Second: Civilization continuously grows and expands, but the total matter in the universe remains constant.”
 
To derive a basic picture of cosmic sociology from these two axioms, you need two other important concepts: chains of suspicion, and the technological explosion.
 

It's not often that a book gives you all the clues to decipher the plot up front, but one of this book's pleasures is that it does so in such an offhand way that when all becomes clear at the end, you revisit that earlier moment the way viewers scanned back through The Sixth Sense when the ring dropped to the floor at the end. It's relevant here because of the nature of zero sum games, and those with an interest in game theory will love The Dark Forest.

In Chapter XI of Watchmen (and here I'll say the spoiler is much larger, so if you haven't read it just stop here, do not pass Go, do not collect $200), Adrian Veidt reveals that at a similar moment of despair about human nature, he hatched a plan to harness the power of Us versus Them by turning all of the world into Us. To do so, he creates a fictional Them to unite the world, the famous Watchmen Monster.

It's one of the most mind-blowing mystery reveals in my fiction reading life, and I had a similar moment of delight at the end of The Dark Forest.

If you can't beat Us vs Them, just make a Them so daunting everyone joins Us (though taken out of context, yes, this looks less daunting than like a hippie Octopus tripping on LSD)

If you can't beat Us vs Them, just make a Them so daunting everyone joins Us (though taken out of context, yes, this looks less daunting than like a hippie Octopus tripping on LSD)

It may seem dire to turn to extreme science fiction plot twists for solutions to current predicament, but given the quality of the stories cited, perhaps they deserve credit for seemly remotely plausible. If or when humanity evolves past these fundamental flaws in our design, centuries down the road, it may seem from this vantage point here at the start of 2017 as much like science fiction as an iPhone might to a caveman.

Watership Down

A few people I follow on Twitter acknowledged the recent death of Richard Adams, author of Watership Down. I read the book in grade school for a class and remember being thoroughly absorbed by it, but the details of its language have, for the most part, faded from memory.

However, a passage someone cited from the novel was so poetic as to elevate the book in my memory all at once. It might not be the children's book I recall it to be.

“The full moon, well risen in a cloudless eastern sky, covered the high solitude with its light. We are not conscious of daylight as that which displaces darkness. Daylight, even when the sun is clear of clouds, seems to us simply the natural condition of the earth and air. When we think of the downs, we think of the downs in daylight, as with think of a rabbit with its fur on. Stubbs may have envisaged the skeleton inside the horse, but most of us do not: and we do not usually envisage the downs without daylight, even though the light is not a part of the down itself as the hide is part of the horse itself. We take daylight for granted. But moonlight is another matter. It is inconstant. The full moon wanes and returns again. Clouds may obscure it to an extent to which they cannot obscure daylight. Water is necessary to us, but a waterfall is not. Where it is to be found it is something extra, a beautiful ornament. We need daylight and to that extent it is utilitarian, but moonlight we do not need. When it comes, it serves no necessity. It transforms. It falls upon the banks and the grass, separating one long blade from another; turning a drift of brown, frosted leaves from a single heap to innumerable flashing fragments; or glimmering lengthways along wet twigs as though light itself were ductile. Its long beams pour, white and sharp, between the trunks of trees, their clarity fading as they recede into the powdery, misty distance of beech woods at night. In moonlight, two acres of coarse bent grass, undulant and ankle deep, tumbled and rough as a horse's mane, appear like a bay of waves, all shadowy troughs and hollows. The growth is so thick and matted that event the wind does not move it, but it is the moonlight that seems to confer stillness upon it. We do not take moonlight for granted. It is like snow, or like the dew on a July morning. It does not reveal but changes what it covers. And its low intensity---so much lower than that of daylight---makes us conscious that it is something added to the down, to give it, for only a little time, a singular and marvelous quality that we should admire while we can, for soon it will be gone again.”
 

I will have to revisit it this year. I seem to recall a colony of rabbits who choose to live under authoritarian rule. That seems somewhat relevant now, no?

My one New Year's resolution for 2017

Those of you who've been loyal readers in the past may have noticed I didn't write much here in 2016. I started a new job which kept me extremely busy. Virtual reality is a very young space, and video and filmmaking in VR are even more nascent. It's an area you can dive really deep and find you've just gone far enough to get lost.

With just a little less time in the day, and work can fill all the free moments, every post I start is a bit more likely to be abandoned midway. There's a certain amount of potential energy every one of my posts requires to push it into publishable form. I often wish I had an editor who would just read my drafts and prod me (and them) into a finished state. In the past, that editor was me, but that role has fallen to the wayside.

Also, no matter how many times you tell people that your views represent your own and not those of your employer, someone will frame some story that way. Given how many people and entities I deal with through my job, it's hard to say much without feeling vulnerable to so many PR gotchas. That left me generally reticent to dip into the fray, though I have the same volume of opinions on matters tech or otherwise..

My one and only resolution for 2017 is to resume regular posting here. I should set a measurable goal, so I'll set a target of one post a week. By my past standards, easily achievable, but given last year's pace, more daunting than it might sound.

I do so as much for myself as for any imagined readers. As many who study Amazon know, Jeff Bezos banned Powerpoint presentations and forced everyone who would present to him to put their ideas into essay form. There's much wisdom in that, not only because so much time is wasted in the presentation production process, but because the process of writing forces you to clarify your thinking.

All those hours spent reworking a draft? That's the mind at work. The most popular time of year for a gym is January, and the first quarter of the year in general. Writing, to me, is exercise, just for the mind. So I'm joining everyone who hit the gym today by sitting here in front of my keyboard. It feels healthy.

Buying shares of people

Fantex, Inc. announced today that it has entered into brand contracts with five Major Leaguers: Phillies third baseman Maikel Franco, Astros right-hander Collin McHugh, Orioles second baseman Jonathan Schoop, Twins right-hander Tyler Duffey and Padres third baseman Yangervis Solarte (as noted on BusinessWire.com).
 
Fantex offers professional athletes an up-front, one-time payment in exchange for a portion of that player’s future earnings both on and off the field. Fantex then sells “shares” of that player to public investors for a set price (thus covering the up-front payment to the player), allowing those investors to turn a profit if said player crosses a certain threshold in his career earnings. Obviously, that creates risk for the investors, who stand to take a financial loss if the player fails to earn enough money in his career to justify the shareholders’ investment. Angels left-hander Andrew Heaney became the first player to enter into an agreement with Fantex last September, taking a $3.34MM up-front payment in exchange for 10 percent of his future earnings. (Notably, the league and the MLBPA each approved that agreement, and Fantex’s announcement seemingly suggests that the same is true of these five agreements.)
 

Hmm. I wonder if this becomes more widespread. I'd heard this idea proposed before but never heard of Fantex. Purchasing shares of Jennifer Lawrence just after you'd seen her in Winter's Bone might feel like scoring a Mantle rookie card, back when baseball cards still had real scarcity (and thus value).

Innovation in organization design

For example, Uber has a mobile app (UI) that talks to their servers (API). You can imagine that their servers effectively take three parameters: credit card, drive from, and drive to… and they dispatch a human to do it.
 
uber.drive(card, pointA, pointB); // pseudocode obviously
 
What does that make the drivers? Cogs in a giant automated dispatching machine, controlled through clever programming optimizations like surge pricing? Drivers have often told me that the job grants them incredible autonomy: they can drive whenever they feel like it, and they’ve stopped looking for jobs in finance or construction because the daily freedom is so valuable to them. There’s liquidity in the marketplace that allows them to come and go as they see fit. But the actual driving is perfectly orchestrated by software, and it’s not a secret that Uber intends to eventually replace all their drivers with self-driving cars. I worry that the army of Lyft and Uber drivers is opting into an easy, and sometimes-intended-to-be-temporary, dead-end career path. This may be ok at the moment for some drivers who enjoy driving and the flexibility of the job. But driving as an occupation will disappear practically overnight when self-driving cars hit the road.
 
Similarly, 99designs Tasks has a web interface for the customer to explain a simple and quick design task, plus an API to dispatch a visual designer to complete the task. At Segment we’ve actually built a 99designs Tasks API to create vector logos from an image url:
 
99designs.logo(card, url); // pseudocode ;)
 
What’s bizarre here is that these lines of code directly control real humans. The Uber API dispatches a human to drive from point A to point B. And the 99designs Tasks API dispatches a human to convert an image into a vector logo (black, white and color). Humans are on the verge of becoming literal cogs in a machine, completely anonymized behind an API. And the companies that control those APIs have strong incentives to drive down the cost of executing those API methods.
 

Peter Reinhardt wrote this a while back on replacing middle managers with APIs. It speaks to a broader trend, but depicting this gaping skills gap as an API call is an elegant visualization.

 

Mistress dispellers

Mistress-dispelling services, increasingly common in China’s larger cities, specialize in ending affairs between married men and their extramarital lovers.
 
Typically hired by a scorned wife, they coach women on how to save their marriages, while inducing the mistress to disappear. For a fee that can start in the tens of thousands of dollars, they will subtly infiltrate the mistress’s life, winning her friendship and trust in an attempt to break up the affair. The services have emerged as China’s economy has opened up in recent decades, and as extramarital affairs grew more common.
 

(h/t Ken)

Well this is something. Coming this fall to ABC, the explosive new series from Shonda Rhimes: The Dispeller, starring Halle Berry.

Mistress dispelling typically begins with research on the targeted woman, said Shu Xin, Weiqing’s director. An investigation team — often including a psychotherapist and, to keep on the safe side, a lawyer — analyzes her family, friends, education and job before sending in an employee whom Weiqing calls a counselor.
 
“Once we figure out what type of mistress she is — in it for money, love or sex — we draw up a plan,” Mr. Shu said.
 
The counselor might move into the mistress’s apartment building or start working out at her gym, getting to know her, becoming her confidante and eventually turning her feelings against her partner. Sometimes, the counselor finds her a new lover, a job opening in another city or otherwise persuades her to leave the married man. Weiqing and other agencies said their counselors were prohibited from becoming intimately involved with the mistresses or from using or threatening violence.
 

Even the term is spectacular—mistress-dispelling—like some overly literal translation of a Chinese phrase.

At first blush, this seems like a ridiculous solution, but understand the social context and there is a Coasean efficiency, an almost ingenious elegance, at work.